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Category Archives: Customer Service
Holiday season. Travel nightmares. Everybody hating the airlines and each other. Right? A recent business trip showed me that it doesn’t have to be that way, and that brands can create a lasting impression (and loyalty) with just a little … Continue reading
Cool or creepy… or just plain scary if you are a Lowe’s associate. Lowe’s is testing multilingual robots just before the holidays to help out with customer service at one of its subsidiary hardware stores in San Jose, . The 5-foot-tall robots, … Continue reading
Smart Phones. Smart Cars. Even Smart Refrigerators. So what’s next? How about a Smart Bike? Just how smart can a bike be? Very smart if you are in Copenhagen. The city to first jump on bike-share wave in the nineties … Continue reading