Unexpected thinking with real world sensibility. Ideas that surprise (and sometime scare) the heck out of you. But it's a fact: we get people to do stuff in amazing ways. Really. Contact us and see.
Category Archives: Customer Service
On the surface, this article touting Walgreens’ success with a *Prescription Ready by Text* SMS program was nothing all that unusual. Cool, but not unusual. You simply sign up to have Walgreens text you when your prescription is filled. And … Continue reading
OK, usually I tend to lean toward the ‘when is enough is enough’ side of technology taking over living. But this one is just pretty exciting to me, when I think of the amazing things that could be done! Shazam, … Continue reading
I don’t know about you, but I think one of the most over-used and under-delivered terms in our business is “surprise and delight”. Of course who wouldn’t want a kick-butt concept where consumers are blown away beyond their expectations, and … Continue reading
I am all for businesses making fair money. I am even understanding of cost increases that need to be passed along. But this one SO angers me, I am about to support John Madden’s eccentric refusal to fly — though … Continue reading
In a quest to be profitable these days it seems like companies are cutting back on everything from product quality to customer service. Interestingly, a regional bank in the Pacific Northwest, has done just the opposite, an exceptional and unique … Continue reading